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FAQ's

  1. Q) Can I place order for someone else?
  2. Yes. At the time of checkout, fill in the details of the person who will receive the order and their contact details.

The following are the definitions of Personal Information:

  1. Q) What are the delivery charges?
  2. Free delivery all over Karachi.

Security

  1. Q) Is there a minimum order value?
  2. No, there is no minimum value.

Privacy Policy

  1. Q) How long does it take to deliver the order?
  2. All orders placed before 5 pm are delivered the same day. Orders placed after 5 pm are delivered the next day.
  1. Q) Can I modify my order?
  2. You can change your order by contacting our customer care service at 0304-1110195 . Once our personal shoppers have purchased any items, then the order can’t be modified.
  1. Q) How do I pay for my order?
  2. You can either pay cash on delivery or online payment by card.
  1. You can either pay cash on delivery or online payment by card.
  2. Yes, you will get a confirmation E-mail and a call from our Team.
  1. Q) What methods are you taking to ensure safety from COVID-19?
  2. We have strict SOPs implemented to ensure the safety of our team and customers. Our team is required to follow disinfecting and distancing protocols at all times.
  1. Q) How do I cancel my order?
  2. You can cancel the order through the app or contact our customer care service at 0304-1110195 before your order is purchased.
  1. Q) Can I add special instructions?
  2. At the checkout page, you can let us know if you have any special instructions for the delivery. Alternatively, you can call our customer care service at 0304-1110195 for special instructions.
  1. Q) Is there a difference between the store price and the Apricart price?
  2. We do not charge a commission on the store prices. We give original store bill to our customers with all orders.
  1. Q) What if I receive the wrong item?
  2. If your order is not as per the instructions given in your order, we will make it right by returning or exchanging the product for you.

Q) How can I place my Order?

  1. Browse categories or enter the product name in the Search bar at the top of the page to find required items
  2. Add desired product by clicking on “Add to Cart”
  3. Click on cart to review selected products before placing order
  4. Confirm address & location
  5. Choose preferred payment method.

Place your Order!

Q) Can I place the order for someone else?

A) Yes. At the time of checkout, fill in the details of the person who will receive the order along with a contact number. You can also add new address/location in My Address option.


Q) What are the delivery charges?

A) You can avail free Delivery on order of Rs.500 or above. Delivery charges of Rs.59 will be charged for orders worth below Rs.500.


Q) Is there a minimum order value?

A) No, there is no minimum order value.


Q) How long does it take to deliver the order?

A) All orders placed from Apricart before 8 pm are delivered the same day. Orders placed after 8 pm are delivered the next day.


Q) Can I modify my order?

A) You can change your order by contacting our customer care service at 0304-1110195.


Q) Can I add special instructions?

A) At the checkout page, you can let us know if you have any special instructions for the delivery. Alternatively, you can call our customer care service at 0304-1110195 for special instructions.


Q) What if I receive the wrong item?

A) If your order is not as per the instructions given in your order, we will make it right by returning or exchanging the product for you. you can call and inform our customer service about the same at 0304-1110195.


Q) How do I pay for my order?

A) You can either pay cash on delivery or online payment by credit/debit card.


Q) How do I cancel my order?

A) You can cancel the order through the app in ‘My Orders’ or contact our customer care service at 0304-1110195 within 10 minutes after confirming your order


Q) Will I receive any order confirmation?

A) Yes, you will get a confirmation E-mail and Push notification.


Q) What is the Click & Collect store timings?

A) Apricart is operational from 10am till 11 pm.


Q) Can I place my order from anywhere in Pakistan?

A) We are currently providing services in Karachi & Peshawar only.


Q) What methods are you taking to ensure safety from COVID-19?

A) We have strict SOPs implemented to ensure the safety of our team and customers. Our team is required to always follow disinfecting and distancing protocols.


Q) Can I tip my rider?

A) Yes, you can! All tips go directly to our riders, and you can tip your rider when they come to drop off your order.


Q) Any extra charges for click & collect?

A) No, there are no extra charges for click & Collect


Q) How many stores are there for C & C?

A) Currently, there is only one c & c store in Karachi. We will be opening more stores soon.


Q) Where is the C & C store located?

A) Shop No.26, Ground Floor, Rufi Paradise, Bock No.18, KDA Scheme # 36, Gulistan e Jauhar, Karachi.


Q) How will I get the refund for the access amount in case of Online payment?

A) The amount will be refunded to your account within a day.


Contact Details

Address: Office No 106, Emarah Suites, Main Shahrah-e-Faisal, Sindhi Muslim Co-operative Housing Society, Karachi

Phone: 0304-1110195

Email: support@apricart.pk

Quick Links

About Us

Privacy Policy

Terms of Use

FAQs

Contact Us

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Contact Details

Address: Office No 601, Emarah Suites, Main Shahrah-e-Faisal, Sindhi Muslim Co-operative Housing Society, Karachi

Phone: 0304-1110195

Email: support@apricart.pk

Quick Links

About Us

Privacy Policy

Terms of Use

FAQs

Contact Us

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Apricart E-Stores Pvt Ltd All Rights Reserved